.page-faq {
  --faq-line: rgba(232, 234, 244, 0.14);
  --faq-line-strong: rgba(232, 234, 244, 0.26);
  position: relative;
  isolation: isolate;
  max-width: 100%;
  overflow-x: clip;
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  padding-block: clamp(26px, 4.5vw, 56px) clamp(34px, 5.5vw, 72px);
}

.page-faq .faq-hero::before {
  content: "";
  position: absolute;
  inset: -14% -16% 16%;
  z-index: -1;
  pointer-events: none;
  background:
    radial-gradient(52% 46% at 80% 14%, rgba(123, 92, 255, 0.28), transparent 72%),
    radial-gradient(46% 42% at 4% 88%, rgba(31, 224, 166, 0.14), transparent 72%);
}

.page-faq .faq-hero .crumbs {
  margin-bottom: clamp(16px, 3vw, 26px);
}

.page-faq .faq-hero__title {
  margin: clamp(10px, 2vw, 18px) 0 0;
  max-width: 16ch;
  font-size: clamp(34px, 6.4vw, 76px);
  line-height: 1.06;
  letter-spacing: 0.015em;
  font-weight: 800;
  color: var(--gx-silver);
}

.page-faq .faq-hero__lead {
  margin: clamp(18px, 3vw, 26px) 0 0;
  max-width: 62ch;
  font-size: clamp(16px, 1.6vw, 18px);
  line-height: 1.85;
  color: var(--gx-silver-dim);
}

/* ---------- 查询入口条 ---------- */
.page-faq .faq-lookup {
  margin-top: clamp(26px, 4vw, 44px);
  display: flex;
  flex-direction: column;
  gap: clamp(18px, 2.6vw, 26px);
  padding: clamp(20px, 3vw, 34px);
  border-radius: calc(var(--gx-radius) + 6px);
  border: 1px solid rgba(31, 224, 166, 0.38);
  background:
    linear-gradient(132deg, rgba(31, 224, 166, 0.18) 0%, rgba(31, 224, 166, 0.05) 46%, rgba(123, 92, 255, 0.14) 100%);
  box-shadow: 0 26px 70px -50px rgba(31, 224, 166, 0.9);
}

.page-faq .faq-lookup__tag {
  margin: 0;
  font-family: var(--gx-font-mono);
  font-size: 12px;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: var(--gx-mint);
}

.page-faq .faq-lookup__line {
  margin: 10px 0 0;
  font-size: clamp(20px, 2.6vw, 28px);
  font-weight: 800;
  letter-spacing: 0.02em;
  line-height: 1.3;
  color: var(--gx-silver);
}

.page-faq .faq-lookup__desc {
  margin: 10px 0 0;
  max-width: 52ch;
  font-size: 15px;
  line-height: 1.8;
  color: var(--gx-silver-dim);
}

.page-faq .faq-lookup__acts {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

@media (min-width: 820px) {
  .page-faq .faq-lookup {
    flex-direction: row;
    align-items: center;
    justify-content: space-between;
  }
  .page-faq .faq-lookup__copy {
    flex: 1 1 auto;
    min-width: 0;
  }
  .page-faq .faq-lookup__acts {
    flex: 0 0 auto;
  }
}

/* ---------- 响应时限阶梯 ---------- */
.page-faq .faq-ladder__head {
  max-width: 62ch;
}

.page-faq .faq-ladder__note {
  margin: 14px 0 0;
  max-width: 66ch;
  font-size: 15px;
  line-height: 1.85;
  color: var(--gx-silver-dim);
}

.page-faq .faq-ladder .filter-bar {
  margin-top: clamp(20px, 3vw, 32px);
}

.page-faq .fifth-btn,
.page-faq .filter-btn[aria-pressed="true"],
.page-faq .filter-btn.is-active {
  background: var(--gx-mint);
  border-color: var(--gx-mint);
  color: var(--gx-ink);
}

.page-faq .faq-ladder__figure {
  margin: clamp(22px, 3.5vw, 36px) 0 0;
}

.page-faq .faq-ladder__figure img {
  display: block;
  width: 100%;
  height: auto;
  border-radius: var(--gx-radius);
  object-fit: cover;
  border: 1px solid var(--faq-line);
}

.page-faq .faq-ladder__rows {
  list-style: none;
  margin: clamp(22px, 3.5vw, 40px) 0 0;
  padding: 0;
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: clamp(12px, 1.8vw, 18px);
}

.page-faq .faq-step {
  display: flex;
  flex-direction: column;
  gap: 6px;
  padding: clamp(18px, 2.6vw, 26px) clamp(18px, 2.6vw, 28px);
  border-radius: var(--gx-radius);
  border: 1px solid var(--faq-line);
  border-left: 3px solid var(--gx-mint);
  background: linear-gradient(160deg, rgba(232, 234, 244, 0.08), rgba(232, 234, 244, 0.02));
  transition: background 0.3s var(--gx-ease), border-color 0.3s var(--gx-ease);
}

.page-faq .faq-step:hover {
  background: linear-gradient(160deg, rgba(232, 234, 244, 0.12), rgba(232, 234, 244, 0.03));
}

.page-faq .faq-step[hidden] {
  display: none;
}

.page-faq .faq-step__no {
  font-family: var(--gx-font-mono);
  font-size: 13px;
  letter-spacing: 0.14em;
  color: rgba(232, 234, 244, 0.42);
}

.page-faq .faq-step__name {
  margin: 2px 0 0;
  font-size: 17px;
  font-weight: 700;
  letter-spacing: 0.02em;
  color: var(--gx-silver);
}

.page-faq .faq-step__time {
  margin: 0;
  font-family: var(--gx-font-mono);
  font-size: clamp(24px, 3.4vw, 32px);
  font-weight: 500;
  letter-spacing: 0.04em;
  line-height: 1.2;
  color: var(--gx-mint);
}

.page-faq .faq-step__desc {
  margin: 4px 0 0;
  font-size: 15px;
  line-height: 1.8;
  color: var(--gx-silver-dim);
}

@media (min-width: 900px) {
  .page-faq .faq-ladder__rows {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    align-items: start;
  }
  .page-faq .faq-step:nth-child(2) {
    margin-top: 26px;
  }
  .page-faq .faq-step:nth-child(3) {
    margin-top: 52px;
  }
}

/* ---------- 响应时间怎么算 ---------- */
.page-faq .faq-scope__inner {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: clamp(24px, 3.5vw, 40px);
}

.page-faq .faq-scope__lead p {
  margin: 14px 0 0;
  max-width: 46ch;
  font-size: 15px;
  line-height: 1.85;
  color: var(--gx-silver-dim);
}

.page-faq .faq-scope__list {
  margin: 0;
  display: flex;
  flex-direction: column;
}

.page-faq .faq-def {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 5px;
  padding: 16px 0;
  border-top: 1px solid var(--faq-line);
}

.page-faq .faq-def:last-child {
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .faq-def dt {
  font-family: var(--gx-font-mono);
  font-size: 13px;
  letter-spacing: 0.06em;
  color: var(--gx-nebula-soft);
}

.page-faq .faq-def dd {
  margin: 0;
  font-size: 15px;
  line-height: 1.85;
  color: var(--gx-silver-dim);
}

.page-faq .faq-def dd a {
  color: var(--gx-mint);
  text-decoration: none;
  border-bottom: 1px solid rgba(31, 224, 166, 0.42);
}

.page-faq .faq-def dd a:hover,
.page-faq .faq-def dd a:focus-visible {
  border-bottom-color: var(--gx-mint);
}

@media (min-width: 640px) {
  .page-faq .faq-def {
    grid-template-columns: 138px minmax(0, 1fr);
    gap: 22px;
    align-items: baseline;
  }
}

@media (min-width: 900px) {
  .page-faq .faq-scope__inner {
    grid-template-columns: minmax(0, 0.78fr) minmax(0, 1.22fr);
    gap: clamp(32px, 5vw, 72px);
    align-items: start;
  }
}

/* ---------- 索引 + 答案 ---------- */
.page-faq .faq-body {
  padding-block: clamp(44px, 7vw, 96px);
}

.page-faq .faq-body__inner {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: clamp(24px, 4vw, 44px);
}

.page-faq .faq-index {
  border-radius: var(--gx-radius);
  padding: clamp(16px, 2vw, 22px);
  background: rgba(20, 26, 68, 0.72);
  border: 1px solid var(--faq-line);
}

.page-faq .faq-index__title {
  margin: 0 0 12px;
  font-family: var(--gx-font-mono);
  font-size: 12px;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--gx-silver-dim);
}

.page-faq .faq-index__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.page-faq .faq-index__link {
  display: flex;
  align-items: baseline;
  gap: 10px;
  padding: 9px 12px;
  border-radius: 10px;
  border: 1px solid transparent;
  font-size: 14px;
  line-height: 1.5;
  color: var(--gx-silver);
  text-decoration: none;
  transition: background 0.25s var(--gx-ease), color 0.25s var(--gx-ease), border-color 0.25s var(--gx-ease);
}

.page-faq .faq-index__link:hover,
.page-faq .faq-index__link:focus-visible {
  background: rgba(123, 92, 255, 0.2);
  border-color: rgba(183, 156, 255, 0.44);
  color: #fff;
  outline: none;
}

.page-faq .faq-index__no {
  font-family: var(--gx-font-mono);
  font-size: 12px;
  letter-spacing: 0.08em;
  color: var(--gx-mint);
}

.page-faq .faq-answers {
  display: flex;
  flex-direction: column;
  gap: clamp(34px, 5vw, 64px);
  min-width: 0;
}

.page-faq .faq-block {
  scroll-margin-top: calc(var(--gx-bar-h) + 28px);
  min-width: 0;
}

.page-faq .faq-block__head {
  display: flex;
  align-items: baseline;
  flex-wrap: wrap;
  gap: 14px;
}

.page-faq .faq-block__no {
  font-family: var(--gx-font-mono);
  font-size: 13px;
  letter-spacing: 0.12em;
  color: var(--gx-nebula-soft);
}

.page-faq .faq-block__title {
  margin: 0;
  font-size: clamp(22px, 3vw, 30px);
  font-weight: 800;
  letter-spacing: 0.02em;
  line-height: 1.25;
  color: var(--gx-silver);
}

.page-faq .faq-block__meta {
  margin-left: auto;
  font-family: var(--gx-font-mono);
  font-size: 12px;
  letter-spacing: 0.1em;
  color: var(--gx-silver-dim);
  white-space: nowrap;
}

.page-faq .faq-block__lead {
  margin: 12px 0 0;
  max-width: 66ch;
  font-size: 15px;
  line-height: 1.85;
  color: var(--gx-silver-dim);
}

.page-faq .faq-block__figure {
  margin: 20px 0 0;
}

.page-faq .faq-block__figure img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  border-radius: var(--gx-radius);
  border: 1px solid var(--faq-line);
  object-fit: cover;
}

.page-faq .faq-block:target .faq-block__title {
  background: linear-gradient(96deg, var(--gx-mint), var(--gx-nebula-soft));
  -webkit-background-clip: text;
  background-clip: text;
  color: transparent;
}

@media (min-width: 960px) {
  .page-faq .faq-block--with-figure {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 250px;
    column-gap: clamp(20px, 3vw, 40px);
    align-items: start;
  }
  .page-faq .faq-block--with-figure .faq-block__intro {
    grid-column: 1;
    grid-row: 1;
  }
  .page-faq .faq-block--with-figure .faq-block__figure {
    grid-column: 2;
    grid-row: 1;
    margin: 0;
  }
  .page-faq .faq-block--with-figure .faq-list {
    grid-column: 1 / -1;
    grid-row: 2;
  }
}

@media (min-width: 1024px) {
  .page-faq .faq-body__inner {
    grid-template-columns: 236px minmax(0, 1fr);
    gap: clamp(32px, 4.5vw, 72px);
    align-items: start;
  }
  .page-faq .faq-index {
    position: sticky;
    top: calc(var(--gx-bar-h) + 28px);
  }
  .page-faq .faq-index__list {
    flex-direction: column;
    flex-wrap: nowrap;
    gap: 4px;
  }
  .page-faq .faq-index__link {
    width: 100%;
  }
}

/* ---------- 折叠面板 ---------- */
.page-faq .faq-list {
  margin-top: clamp(18px, 2.6vw, 28px);
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.page-faq .faq-item {
  border-radius: 12px;
  border: 1px solid var(--faq-line);
  background: rgba(232, 234, 244, 0.035);
  overflow: hidden;
  transition: border-color 0.28s var(--gx-ease), background 0.28s var(--gx-ease);
}

.page-faq .faq-item[open] {
  border-color: rgba(31, 224, 166, 0.44);
  background: rgba(31, 224, 166, 0.06);
}

.page-faq .faq-item__q {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  padding: clamp(15px, 2vw, 20px) clamp(16px, 2.2vw, 24px);
  list-style: none;
  cursor: pointer;
  font-size: clamp(15px, 1.6vw, 17px);
  font-weight: 700;
  line-height: 1.6;
  color: var(--gx-silver);
}

.page-faq .faq-item__q::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item__q:focus-visible {
  outline: 2px solid var(--gx-mint);
  outline-offset: -2px;
}

.page-faq .faq-item__marker {
  flex: 0 0 auto;
  width: 9px;
  height: 9px;
  margin-top: 8px;
  border-radius: 50%;
  border: 1.5px solid var(--gx-mint);
  transition: background 0.28s var(--gx-ease), box-shadow 0.28s var(--gx-ease);
}

.page-faq .faq-item[open] .faq-item__marker {
  background: var(--gx-mint);
  box-shadow: 0 0 0 4px rgba(31, 224, 166, 0.18);
}

.page-faq .faq-item__text {
  flex: 1 1 auto;
  min-width: 0;
}

.page-faq .faq-item__q::after {
  content: "";
  flex: 0 0 auto;
  width: 11px;
  height: 11px;
  margin-top: 7px;
  border-right: 2px solid var(--gx-nebula-soft);
  border-bottom: 2px solid var(--gx-nebula-soft);
  transform: rotate(45deg);
  transition: transform 0.3s var(--gx-ease);
}

.page-faq .faq-item[open] .faq-item__q::after {
  transform: rotate(-135deg);
}

.page-faq .faq-item__a {
  position: relative;
  padding: 2px clamp(16px, 2.2vw, 24px) clamp(18px, 2.4vw, 24px) calc(clamp(16px, 2.2vw, 24px) + 23px);
  font-size: 15px;
  line-height: 1.85;
  color: var(--gx-silver-dim);
}

.page-faq .faq-item__a::before {
  content: "";
  position: absolute;
  left: calc(clamp(16px, 2.2vw, 24px) + 4px);
  top: 0;
  bottom: 18px;
  width: 1px;
  background: linear-gradient(180deg, rgba(31, 224, 166, 0.6), rgba(31, 224, 166, 0));
}

.page-faq .faq-item__a p {
  margin: 0;
}

.page-faq .faq-item__a > * + * {
  margin-top: 12px;
}

.page-faq .faq-item__a b {
  color: var(--gx-silver);
  font-weight: 700;
}

.page-faq .faq-steps {
  margin: 0;
  padding: 0;
  list-style: none;
  counter-reset: faqstep;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.page-faq .faq-steps li {
  position: relative;
  counter-increment: faqstep;
  padding-left: 30px;
  line-height: 1.8;
}

.page-faq .faq-steps li::before {
  content: counter(faqstep, decimal-leading-zero);
  position: absolute;
  left: 0;
  top: 0.12em;
  font-family: var(--gx-font-mono);
  font-size: 12px;
  letter-spacing: 0.04em;
  color: var(--gx-mint);
}

.page-faq .faq-ticks {
  margin: 0;
  padding: 0;
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.page-faq .faq-ticks li {
  position: relative;
  padding-left: 24px;
  line-height: 1.8;
}

.page-faq .faq-ticks li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0.75em;
  width: 10px;
  height: 1px;
  background: var(--gx-mint);
}

/* ---------- 人工协助 ---------- */
.page-faq .faq-help__panel {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: clamp(22px, 3vw, 34px);
  padding: clamp(24px, 4vw, 48px);
  border-radius: calc(var(--gx-radius) + 6px);
  border: 1px solid var(--faq-line-strong);
  background:
    linear-gradient(150deg, rgba(123, 92, 255, 0.2) 0%, rgba(31, 224, 166, 0.07) 68%, rgba(232, 234, 244, 0.03) 100%);
}

.page-faq .faq-help__copy p {
  margin: 14px 0 0;
  max-width: 46ch;
  font-size: 15px;
  line-height: 1.85;
  color: var(--gx-silver-dim);
}

.page-faq .faq-help__ready {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.page-faq .faq-help__ready li {
  position: relative;
  padding-left: 24px;
  font-size: 15px;
  line-height: 1.75;
  color: var(--gx-silver-dim);
}

.page-faq .faq-help__ready li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0.75em;
  width: 10px;
  height: 1px;
  background: var(--gx-mint);
}

.page-faq .faq-help__acts {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

@media (min-width: 900px) {
  .page-faq .faq-help__panel {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
    column-gap: clamp(32px, 5vw, 72px);
    align-items: start;
  }
  .page-faq .faq-help__copy {
    grid-column: 1;
    grid-row: 1;
  }
  .page-faq .faq-help__ready {
    grid-column: 2;
    grid-row: 1 / span 2;
  }
  .page-faq .faq-help__acts {
    grid-column: 1;
    grid-row: 2;
  }
}

/* ---------- 无障碍 ---------- */
@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-step,
  .page-faq .faq-item,
  .page-faq .faq-item__marker,
  .page-faq .faq-item__q::after,
  .page-faq .faq-index__link {
    transition: none;
  }
}
<<<END>>>
